ML
Malinda L
1 reviews | Active since Apr 2021
08 Apr 2021, 16:14
SAMSUNG BAD CUATOMER SERVICE
I left a review about my bad experience with not receiving my Samsung buds in a year's time..Samsung left their usual.reply that they will follow-up and get back to me..but they never do..I got my S20 ultra in March 2020..gave Samsung my CITD number together with all the other documents and Im still waiting since March 2020. They **** and said that the buds are with the courier in April 2020..but still nothing..i know they will reply with promises that they will do a follow-up..its just a way to shut their customers up..nothing ever comea of their empty promises
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
08 Apr 2021, 16:15Good day Malinda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply08 Apr 2021, 16:15
Official
Good day Malinda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
ML
Malinda L's updateReviewer Update
08 Apr 2021, 16:23You see this message from Samsung? Now this is what im talking about!! Its an automated message and still nothing is done about my BUDS!!!
ML
Malinda L's update08 Apr 2021, 16:23
Reviewer Update
You see this message from Samsung? Now this is what im talking about!! Its an automated message and still nothing is done about my BUDS!!!
Samsung South Africa's replyOfficial
08 Apr 2021, 17:07Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll look into this matter.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply08 Apr 2021, 17:07
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll look into this matter.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM