1 reviews | Active since Apr 2009
SAMSUNG ARE USELESS AND ***********
I sent Samsung Service Centre in Pretoria an email to book a service on 13/10/2020 as I had a problem with my icemaker in my fridge. I received a response on the 14/10/2020 advising me that a technician would contact me. The technician only contacted me via WhatsApp on 15/10/2020 at 09:46 and advised that he would come to my premises today, 20/10/2020 at 14:00 to assess the fault on my fridge. He also said that I should WhatApp him my address today.
I sent the technician a WhatsApp this morning, 21/10/2020 at 07:47 and now, at 15:00, the technician had still not read my message. I also called the technician at 14:40 and asked him where he was. His feeble excuse was that he had problems with his bakkie.
So what he is saying is that he couldn't give a damn about calling and letting the customer know that he is unable to make it. Personally, I don't believe that he was telling the truth as he had not even read my message I sent him this morning with my address.
Samsung are USELESS AND ***********!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
NM
the following details;
physical address
Date of purchase
Model & Serial number and the fault description , we'll arrange an engineer visit for you.^NM
the following details;
physical address
Date of purchase
Model & Serial number and the fault description , we'll arrange an engineer visit for you.^NM