tS
thomas S
1 reviews | Active since Jun 2013
04 Aug 2023, 12:27
Samsung are they legit?
They are the worst company to deal with if their product is malfunctioning. Honestly worst customer relations team I have ever experienced. At this point it feels as if they are purposely misleading. Back story bought tv 21 july got the tv 26 july tv broke 27 july. now they left me with a broken tv refusing to pay my money back.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
04 Aug 2023, 12:28Good day, Thomas.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply04 Aug 2023, 12:28
Official
Good day, Thomas.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
tS
thomas S's updateReviewer Update
04 Aug 2023, 12:35Lets see!
tS
thomas S's update04 Aug 2023, 12:35
Reviewer Update
Lets see!
tS
thomas S's updateReviewer Update
04 Aug 2023, 12:47Yet a another unsuccessful call to samsung to find out when are Samsung going give me a refund, mr Thabo said he cant help but that the matter is escalated. Ref number ***.
my first call was escalated on the 31st of July with zero effect.
Can I just get my money back please so we can part ways.
my first call was escalated on the 31st of July with zero effect.
Can I just get my money back please so we can part ways.
tS
thomas S's update04 Aug 2023, 12:47
Reviewer Update
Yet a another unsuccessful call to samsung to find out when are Samsung going give me a refund, mr Thabo said he cant help but that the matter is escalated. Ref number ***.
my first call was escalated on the 31st of July with zero effect.
Can I just get my money back please so we can part ways.
my first call was escalated on the 31st of July with zero effect.
Can I just get my money back please so we can part ways.
tS
thomas S's updateReviewer Update
05 Aug 2023, 05:02(Samsungs PM : Please take a look at the email that was dispatched to you from ***. Your inquiry has been elevated with the reference number: ***. ^:NP)
They love putting words like "elevated or escalated" in their messages but nothing happens its actually comical Samsung is worse than a government institution when they delivered a defective product. Back tracking like a politician. using words to make you feel "listened to" but actually they just want your money and cant accept that their products are defective.
I sincerely hope everybody thinking of buying a samsung product reads this messages.
I've counted the amount of reference numbers and we are at 13. lets see how long does it takes samsung to collect their defective product and pay my money back.
The worst part of it is they have pictures of the faulty screen and informed me that they will be collecting the tv and only when its at their store then they will pay me back. is that even right I paid for the tv and received it 7 days later. Why cant we do that in reverse this time around?
They love putting words like "elevated or escalated" in their messages but nothing happens its actually comical Samsung is worse than a government institution when they delivered a defective product. Back tracking like a politician. using words to make you feel "listened to" but actually they just want your money and cant accept that their products are defective.
I sincerely hope everybody thinking of buying a samsung product reads this messages.
I've counted the amount of reference numbers and we are at 13. lets see how long does it takes samsung to collect their defective product and pay my money back.
The worst part of it is they have pictures of the faulty screen and informed me that they will be collecting the tv and only when its at their store then they will pay me back. is that even right I paid for the tv and received it 7 days later. Why cant we do that in reverse this time around?
tS
thomas S's update05 Aug 2023, 05:02
Reviewer Update
(Samsungs PM : Please take a look at the email that was dispatched to you from ***. Your inquiry has been elevated with the reference number: ***. ^:NP)
They love putting words like "elevated or escalated" in their messages but nothing happens its actually comical Samsung is worse than a government institution when they delivered a defective product. Back tracking like a politician. using words to make you feel "listened to" but actually they just want your money and cant accept that their products are defective.
I sincerely hope everybody thinking of buying a samsung product reads this messages.
I've counted the amount of reference numbers and we are at 13. lets see how long does it takes samsung to collect their defective product and pay my money back.
The worst part of it is they have pictures of the faulty screen and informed me that they will be collecting the tv and only when its at their store then they will pay me back. is that even right I paid for the tv and received it 7 days later. Why cant we do that in reverse this time around?
They love putting words like "elevated or escalated" in their messages but nothing happens its actually comical Samsung is worse than a government institution when they delivered a defective product. Back tracking like a politician. using words to make you feel "listened to" but actually they just want your money and cant accept that their products are defective.
I sincerely hope everybody thinking of buying a samsung product reads this messages.
I've counted the amount of reference numbers and we are at 13. lets see how long does it takes samsung to collect their defective product and pay my money back.
The worst part of it is they have pictures of the faulty screen and informed me that they will be collecting the tv and only when its at their store then they will pay me back. is that even right I paid for the tv and received it 7 days later. Why cant we do that in reverse this time around?
tS
thomas S's updateReviewer Update
05 Aug 2023, 08:05Just another testament to how ***** samsung is they removed my review of the TV. ***** AF.
Would suspect it from a small company but this is a new low.
Would suspect it from a small company but this is a new low.
tS
thomas S's update05 Aug 2023, 08:05
Reviewer Update
Just another testament to how ***** samsung is they removed my review of the TV. ***** AF.
Would suspect it from a small company but this is a new low.
Would suspect it from a small company but this is a new low.