Samsung are the worst and ****mers!

So I upgraded on a package where there is a watch and pods, the consultant advised me to register my phone on the members app and i will receive my freebies. i have done so, received an email to say they can not validate my claim and that i have to send supporting doc, i have done that, no help - 3 weeks they ignore me, keep on giving me the same error message. I phoned,, been on hold for 30min then they cut the call,, everyday this happened. Then i did the live chat om the members app - they dont help, the one consulant kept telling me that i need to phone the nr i told them i did, they said well phone the nr again, then they said email the docs, i told them i have, they told me to do it again, and ended the chat! how is this good service??? no help! i upgraded as a gift to my daughter, now i have to beg for my freebies to be sent to me i took this upgrade for those freebies, no email response no answer of calls, nothing!!!