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joel R
1 reviews | Active since Nov 2016
13 Apr 2023, 21:35
Samsung are *******s
Recently did a software update on my Samsung and i can't seem to connect to the wifi after the update.... there was 5 other people with me in the Samsung store who's having the exact same problem. Samsung suggested me paying them to put another software but I have to still pay if it doesn't work. So basically I will be paying them for not fixing the fault or the charging me a ridiculous amount which is equivalent to buying a new phone to replace the motherboard. My device is not even 6 months and I'm having this problem... I WILL NEVER SUGGEST A SAMSUNG DEVICE TO ANYONE .... SAMSUNG ARE *******S
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Samsung South Africa's replyOfficial
14 Apr 2023, 08:29Good day Joel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply14 Apr 2023, 08:29
Official
Good day Joel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM