MJ
Michelle J
1 reviews | Active since Jan 2014
20 Aug 2020, 20:51
Samsung
<div>Absolutely disgusting services. From *****.got 2 s20ultra devices. App**** online to claim my buds. This was end may . Got email saying o qualified and sent pics of imei number. Numerous emails of them saying it will be 2 to 4 weeks. Nothing. They no longer respond to emails. Contacted customer care they escalated my case. Was told samsung would phone me..m. nothing Then get a email... saying i dont qualify. Have all documents saying I do
Been a loyal customer.. clearly they dont care about customer care Just lies and more lies </div>
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
20 Aug 2020, 21:15Good evening Michelle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply20 Aug 2020, 21:15
Official
Good evening Michelle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
MJ
Michelle J's updateReviewer Update
27 Aug 2020, 12:54Linda called and since then nothing again. Tried emailing twice. How difficult can it be to supply the buds that are rightfully ours having had the s20 ultra. Claimed and got courier number.
Excuse is still can't find your details after numerous emails of me sending the deatils to you
Excuse is still can't find your details after numerous emails of me sending the deatils to you
MJ
Michelle J's update27 Aug 2020, 12:54
Reviewer Update
Linda called and since then nothing again. Tried emailing twice. How difficult can it be to supply the buds that are rightfully ours having had the s20 ultra. Claimed and got courier number.
Excuse is still can't find your details after numerous emails of me sending the deatils to you
Excuse is still can't find your details after numerous emails of me sending the deatils to you
Samsung South Africa's replyOfficial
27 Aug 2020, 12:59Good day Michelle,
I have sent an urgent request for Linda to call you back.
Apologies for the inconvenience caused.
Regards,
SamsungSA:
SS
I have sent an urgent request for Linda to call you back.
Apologies for the inconvenience caused.
Regards,
SamsungSA:
SS
Samsung South Africa's reply27 Aug 2020, 12:59
Official
Good day Michelle,
I have sent an urgent request for Linda to call you back.
Apologies for the inconvenience caused.
Regards,
SamsungSA:
SS
I have sent an urgent request for Linda to call you back.
Apologies for the inconvenience caused.
Regards,
SamsungSA:
SS
MJ
Michelle J's updateReviewer Update
27 Aug 2020, 13:39Can i ask not being mean. How difficult is it to issue something that has been claimed in may. Honestly does samsung not have the stock. What is the actual problem
MJ
Michelle J's update27 Aug 2020, 13:39
Reviewer Update
Can i ask not being mean. How difficult is it to issue something that has been claimed in may. Honestly does samsung not have the stock. What is the actual problem