RD
Rupa D

1 reviews | Active since Jan 2018

05 Nov 2020, 10:09

SAMSUNG ARE ***** AND CHEATS

I have been forced to give 1 star to Samsung to be able to write this review - this is a star that you don't even deserve. I would rather give you the lowest negative rating available if there were such a thing. The SA division of Samsung is clearly giving this multinational brand a very bad name. The number of unfulfilled promises I see people posting about and that I myself have been experiencing is absolutely shocking. In this day and age the fact that such a wealthy profit making machine can be allowed to get away with blatant lies to the public is ********** - it used to be called misleading advertising etc. but that downright LYING is what I call it. Not only bad customer service - if you're going to operate in South africa at least spend some of your ill gotten profits training people properly! The staff I have encountered who are meant to help just don't give a damn. As I have said before I will never buy another samsung product in my life - not a smart phone, a tv, a washing machine or whatever - WHY? Because I refuse to support a brand that makes so much profit all over the world and still cannot get the basics of business right - value your customers and don't lie to them. You are a bunch of lying cheats. As for my Galaxy Note 20 Ultra - it's on Gumtree for a good price considering that I'm paying R30 000 for it with my MTN contract.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 10:12
Official
Good Morning Rupa,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
SamsungZA
NM 
Samsung South Africa
Samsung South Africa's reply07 Nov 2020, 13:05
Official
Good Day Rupa, we work on getting the matter resolved, will revert with feedback regarding the matter.^NM
 
Samsung South Africa
Samsung South Africa's reply09 Nov 2020, 12:00
Official
Good Morning Rupa, an email has been sent to you this morning , please check and respond. Thanks. ^NM