WR
Westley R

1 reviews | Active since Jul 2011

31 Aug 2015, 14:09

Samsung are fixing the same problem the third tim

Samsung are fixing my DVD player for the 3rd time, same problem every time the eye which reads the disk blows? I don't know if it is a cheap part that they keep using, but now that the warranty is finished i need to pay Samsung for repairs that should have been fix the first time around. It is a joke that Samsung products appear to be cheap disposable products with a few months life expectancy. I also have LG products and one or two items have broken and been fixed permanently, never a problem again! I did call the Samsung customer service center with very little help, the suggestion i got was that i should keep taking the unit in until one day the repairs will last??? doesn't even make sense, the guy was reluctant to help.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 Aug 2015, 16:58
Official
Hello Westleyvr,

Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the inconveniences caused relating the multiple repairs done on your unit. We will be sure to look into this and contact you to provide further feedback.

Kind Regards
Samsung South Africa