Samsung, are ethics ...............Actually why do I bother?

Samsung, I have upped your rating from terrible to poor because a lady actually contacted me, to try and help me with my disgust at Samsung's, in my view, total lack of ethics. Unfortunately she was not able to help with the initial problem, but did suggest an alternative, which, whilst I was still extremely unhappy with, did go a very small way to ameliorating the situation.. Unfortunately when I did go onto the Samsung site, to do as she suggested, the site simply continually kicked me out.