JF
Joshua F
1 reviews | Active since Dec 2024
17 Dec 2024, 10:27
Samsung are disgusting ******
There staff lies and when you try and make a formal complaint they ignore you they were very fast to contact me to pay them now that I am trying to process a return I've been **** to by a staff member representing there brand and I am not getting any feedback with regards to my return very bad service a disgusting organization with no morals truly sad I was once a supporter of Samsung but never again this is ********** service
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Replies (2)
Samsung South Africa's replyOfficial
17 Dec 2024, 10:30Good day Joshua
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply17 Dec 2024, 10:30
Official
Good day Joshua
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
JF
Joshua F's updateReviewer Update
17 Dec 2024, 17:38Your escalations department contacted me to say they have no clue how long returns take or when my items will be collected, they helped with nothing at all. Just call in to say they have no clue what to do they'll call back with more info with 48hrs..... I genuinely don't know how you train your staff but yoh, they need to be retrained and thought your company policy and procedure, I have no clue how you could do this to a family over festive season, my kids will not recieve gifts under their Christmas tree this year due to Samsungs dishonest behavior and poor service
JF
Joshua F's update17 Dec 2024, 17:38
Reviewer Update
Your escalations department contacted me to say they have no clue how long returns take or when my items will be collected, they helped with nothing at all. Just call in to say they have no clue what to do they'll call back with more info with 48hrs..... I genuinely don't know how you train your staff but yoh, they need to be retrained and thought your company policy and procedure, I have no clue how you could do this to a family over festive season, my kids will not recieve gifts under their Christmas tree this year due to Samsungs dishonest behavior and poor service