1 reviews | Active since Jul 2016
Samsung are ********!
<p>I am deeply disappointed at how Samsung Smart Care Centre Constantia Park treat their customers. My LCD on my S5 was giving a few problems after the screen was replaced. I thought it could've been my tempered glass but it wasn't. I sent in my phone to Samsung Smart Care Centre Constantia Park to get a quotation on a new LCD, however it was too expensive so I declined the quotation and asked for my phone back. On receiving my phone that only had a slight LCD problem I noticed that hey had damaged my battery pins on my phone. On taking it back to them, they refused that they had damaged it and blamed it on me. They had also said that they could do nothing as we had not taken the phone back within 24 hours. This is really ********* and thats not how a business should be run.</p>
Hi Yusuf Essop
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 779
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Yusuf Essop
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 779
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
"A senior customer service executive will contact you with further discussions on this matter."
Uhhhhh, Im still waiting! Spoke to me once, said he'll call me back to sort it out. Haven't heard from ********** since! Another example of terrivle customer relations!
"A senior customer service executive will contact you with further discussions on this matter."
Uhhhhh, Im still waiting! Spoke to me once, said he'll call me back to sort it out. Haven't heard from ********** since! Another example of terrivle customer relations!