CW
Chris W
1 reviews | Active since Nov 2012
13 Oct 2022, 12:45
Samsung are a ******* and dishonest when it comes to repairs
What a *******. I had my fridge repaired by Samsung's repairer and they ripped me off, one of the items they changed was a R1625.00 mainboard and after fitting my old mainboard and testing the fridge for 2 weeks there is nothing wrong with the original mainboard. Samsung customer service response is that it is OK that their authorized repairers rip the clients off. I have 13 Samsung devices/appliances so I would say I have been loyal to the brand. All I want is a refund for the part they ripped me off for, they can have their new board back. How many other clients are being ********** by Samsung when it comes to repairs?
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Replies (2)
Samsung South Africa's replyOfficial
13 Oct 2022, 13:03Good day, Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply13 Oct 2022, 13:03
Official
Good day, Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
CW
Chris W's updateReviewer Update
13 Oct 2022, 13:13VOC number: *** - They already made their decision, Samsung is happy that their repairer charges for parts that are not faulty. I asked to speak to a manager and they said no - They say I must go to the ombudsman.
CW
Chris W's update13 Oct 2022, 13:13
Reviewer Update
VOC number: *** - They already made their decision, Samsung is happy that their repairer charges for parts that are not faulty. I asked to speak to a manager and they said no - They say I must go to the ombudsman.