Samsung are a bunch or heartless idiots.

In 2015, after retiring my mother used part of her pension money to buy a Samsung fridge. It was highly recommended and due to the 10 year warranty on the direct drive... she assumed that it was the correct one. Previously she had Defy.

During 2021, barely a full 6 years after purchasing there seemed to be a major issue. A serious leak. The water was coming from the panel by a light bulb. We called Samsung SA and had to pay R450 To a technician who spent all of 2 minutes before reporting that the fridge is not repairable and that it needs to be replaced. We were shocked! How could such a sturdy fridge with a 10 year warranty break down?

Samsung offered a discount on the purchase of a new fridge of the same model. The discount was around 3000 which is the depreciated value of the fridge. We would have had to pay 14k and they would pay the other 3k. In essence asking us to pay 4k more than what we paid 6 years ago. Absolutely insane.

We asked them if we chose a different fridge would we get a discount. They said yes. We chose a fridge. They came back with a 1600 discount. It is mind boggling that the discount has no decreased.

We did nothing wrong.

Samsung made a fridge that has no way to repair a critical component and we must suffer? Ridiculous! We are so disappointed. ..My mother worked 25 years in a bank and finally decided to splurge on something and it is completely worthless! Shame on Samsung! Shame on you! Your company is a heartless greedy place. We will take our business elsewhere!