AF
Anneke F
1 reviews | Active since Sept 2020
07 Dec 2023, 14:26
SAMSUNG ARE *******!
I placed an order on black Friday 24 November 2023. The money was taken from my account, but the order failed. I contacted Samsung immediately. It is now 7 December and the ******* still have my money. I receive no reply on my emails and when I phone the agent is useless.
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Samsung South Africa's replyOfficial
07 Dec 2023, 14:28Good day Anneke
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply07 Dec 2023, 14:28
Official
Good day Anneke
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
AF
Anneke F's updateReviewer Update
12 Dec 2023, 17:21Still no resolve!! Samsung just keeps claiming the money did not go through my bank, but I have confirmed with RMB that it did. 4 more days of just trying to reach samsung with no luck.
AF
Anneke F's update12 Dec 2023, 17:21
Reviewer Update
Still no resolve!! Samsung just keeps claiming the money did not go through my bank, but I have confirmed with RMB that it did. 4 more days of just trying to reach samsung with no luck.