SH
Sydney H
1 reviews | Active since Jun 2024
28 Jun 2024, 15:42
Samsung Appliances Repairs Rivonia Road Sandton
I took my washing machine for fixing at the Samsung Rivonia Road branch. The machine had a Motor problem. They confirmed that the Motor was still under 10year warranty. The machine was fixed and I collected and signed that all was ok as the warranty approved. Now i just received a bill of R3500 as they now claim that warranty did not cover the mother board which was also replaced. Should this not have been discussed with me upfront. Why did they give me my machine assuring me that warranty approved the repairs. Something is not right here. Thx
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Replies (1)Samsung South Africa's replyOfficial
28 Jun 2024, 15:43Good day Sydney
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply28 Jun 2024, 15:43
Official
Good day Sydney
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
