Samsung Appliances Never Again422846

After posting my complaint on hello Peter in December 2019 I was contacted by Samsung to say that they are escalating my complain about my washing machine . Liptronics rocked up at my house a few days later and changed my circuit board only to find out that it was not the problem. They had to order another part from Samsung. I kept phoning liptronics and they said that they could not get hold of their technician for 3 weeks. In january he comes with another part and finds out that it is also not the problem. 3 day later they collected the machine from my house and changed numerous parts to no avail. Samsung has agreed to depreciate my machine but their manager is not responding to their emails. The call agents name is Mathlandla. How does Samsung run their business if they cannot get hold of their manager for 3 weeks. The only reply I get is I have escalated the problem. Pls don't buy a Samsung product if it is Serviced by Liptronics. Samsung phone lines are also terrible. They sell telephone systems but their call quality is pathetic. Its six months now that I am waiting to resolve this issue.