1 reviews | Active since Nov 2021
Samsung appliances
Hi
Samsung is not repairing my stove from May 2021 till today. The stove was purchase at HOUSE and HOME in Alberton. Samsung technician came to fix only oven but couldn't fix my four touch plates.
The technician said he will quote me for wires / coil to replace old burned one but he never did that.
The warrantee / guarantee expired in 2021/10/02 but fortunately enough I extend warrantee to 2023/10/02. House and home store told me nothing they can do and they can't give me back my money of extending warrantee.
I humbly accept that the ****roaches got burned inside the plates and instead of the stove to kill the ****roaches then both plates and ****roaches died. I was never warned about that touch stove that is very sensitive only information is given after the damage.
My question is what was the reason of giving me warrantee and for convincing me to extend warrantee. If they cannot fix my stove.
My R9468.00 ( SUMSUNG touch stove) plus R1298.00 ( Extension of warrantee) was a waste.
Problem encountered three months after purchase till to date no solution.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Buy Samsung appliances at your own risk.
Now I have to pop out money to get my stove working
Buy Samsung appliances at your own risk.
Now I have to pop out money to get my stove working
Thank you for the above email. Very true I got a phone call from Samsung. I was promised to get email with some attached consumer documents pertaining policies of the fact that if pesticide might be the cause of the stove damage then the warranty get voided. The purchase slip I have signed for doesn't contain that information, I never received the email as you mentioned above. Please resend me that email to ***.
Samsung should you have attended to my problem three months after the purchase I wouldn't be having this kind of problem because it started with one plate and I reported to House and home and to Samsung. Samsung professionally refuse to help me by saying it is a connection problem, now you are saying it is pesticide. How sure are you that pesticide break my stove? All the allegation are to show you don't value your client happiness you only want money period.
Please fix my stove and stop making me to regret using your appliances.
Thanking you in advance.
Thank you for the above email. Very true I got a phone call from Samsung. I was promised to get email with some attached consumer documents pertaining policies of the fact that if pesticide might be the cause of the stove damage then the warranty get voided. The purchase slip I have signed for doesn't contain that information, I never received the email as you mentioned above. Please resend me that email to ***.
Samsung should you have attended to my problem three months after the purchase I wouldn't be having this kind of problem because it started with one plate and I reported to House and home and to Samsung. Samsung professionally refuse to help me by saying it is a connection problem, now you are saying it is pesticide. How sure are you that pesticide break my stove? All the allegation are to show you don't value your client happiness you only want money period.
Please fix my stove and stop making me to regret using your appliances.
Thanking you in advance.