AJ
Alfy J

1 reviews | Active since Sept 2023

10 Sept 2023, 09:18

Samsung appliances are inferior!

Don't buy Samsung. We bought a freezer and it was problematic immediately. We bought Samsung expecting quality and good service but got conned. It's pathetic that a brand new freezer was faulty and not repaired.

They promised to fix it many times from the first month but never did. It's been 2 years and we have lost so many food items. Samsung refused to acknowledge its problem and sent it back everytime without fixing it. It's just defrosted again and we lost food items again. Samsung has refused to fix it. Don't waste your money. Buy from a company that will give you a quality product.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Sept 2023, 07:50
Official
Good day Alfy
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM