Samsung Appliances A BIG NO NO!!!!

I have Never experienced such incompetence in my life.

On the 5th July 2018 I purchased four Samsung products one of witch was a RT62K7110SL Refrigerator it lasted the lesser of a year and a half before it completely stopped cooling causing me to loose a sheep's worth of meat and everything in the fridge.

I contacted Diamond Corner in Vereeniging and made a complaint as the fridge was still under warrantee and was purchased from them, a Samsung technician was sent out to me for the repair of the fridge, this took no less than 3 weeks to get the fridge repaired.

After this repair the fridge was never the same again, there was a chemical smell in the fridge that gave off a taste to everything. less than six months later the fridge did exactly the same causing me to loose everything in the fridge and deepfreeze again.

I contacted Diamond Corner again and was shoved off to a Samsung call center I spoke to a agent Called Thabang Letsualo he informed me that they will not replace the fridge even though it was with exactly the same problem as before.

they then offered me a replacement fridge at 40% increased price over the two years and they take back the old fridge it has been a month sitting without a fridge and it is still not delivered, and they have no information about where the fridge is they tell me a courier company will call me.

I requested for them to refund me on my original purchase so that I may take my business elsewhere and was refused this option, but was told that I can buy another fridge from them at the above mentioned R5199.60 and I don't know if this fridge is going to only last one and a half years again.

Everyday I call this agent with no new information, I have requested for management to contact me to raise my grievances also to no avail.

I think it is unacceptable that a fridge lasts less than two years and that I have absolutely no manner to hold them accountable for this, except to take the matter to the ombudsman.

I was given the reference number *** and have to beg for answers every day. there was also a double payment done to Samsung for this fridge and have not received my refund despite me sending all the requested documentation over a week ago, my conversation with the above mentioned agent led me to understand that he was only going to start the process today for the refund and that this will likely only be payed back 7 working days later.

I am horrified at the incompetence and failure to assist with a clearly faulty unit by Samsung Sa and will urge anyone to avoid there products as they do not care for you as a customer and because the products they produce is of an inferior quality.

if anyone is willing to assist me with help to take this matter to the ombudsman i would really appreciate your help.

And to Samsung SA Same on you...