Samsung appliances

A fridge that is four years old got a problem. On the fridge, a sticker boasts "COMPRESSOR GUARANTEED 10 years". Break down reported to seller on the 4th March. Seller got a Case Number the same day. 50 days later, the repair company Samsung uses in the Cape, Liptronics, sends us the quotation for additional parts (Not covered) to be paid prior to repair the fridge. A fridge nowadays is not an appliance one can part from for so long. I will not mention the number of phone calls and the time waited for a technician to come and assess the problems. The fridge is a fantastic product, and has given us entire satisfaction until the break down. The service was not great, and should I purchase any appliance, this experience will influence my next purchase.