Samsung and Vodacom Upgrade Deal Complaint

Early February 2022 I upgraded to a Samsung S21 FE 5G and part of the deal was that I get a Samsung Galaxy A7 Tab. I did everything I had to do and Samsung sent me an email on the 14 February 2022 saying I would get the A7 Tab within 4-5 days. To date I have still not received the A7 Tab. I have phoned Samsung on numerous occasions (x6), on the telephone number they provided ***) and they still cannot tell me when I will be getting the A7 Tab. I have even emailed them on *** which they just ignored.

As this was part of my upgrade deal from Vodacom, I have phoned Vodacom and have spoken to Itumeleng. She phoned Samsung herself and they also told her the same as what they told me. This is not acceptable and is totally unprofessional. As far as I am concerned, my upgrade deal with Vodacom has still not been completed, Therefore, I have requested that Vodacom provide me with something else instead of the Samsung Galaxy A7 Tab. I have even taken the time to look at Vodacom's current S21 FE 5G upgrade deals and have informed them via email that I am prepared to accept a Samsung Galaxy Watch 4 40mm Silver LTE (similar value to A7 Tab) instead of the A7 Tab. Vodacom have still not bothered to contact me in this regard. This is also pathetic service.