SP
Samuel P
1 reviews | Active since Sept 2024
15 Sept 2025, 09:15
Samsung and Vodacom team wow don't care about ppl services yet we cry about jobs
Poor service I have been waiting for feedback for the past 2 weeks going to 3 now possible a month cos hey they don't care about they customers yet Vodacom keeps them under wraps in regards to my TV purchase I ordered a TV online with Vodacom the voucher was invalid I submitted everything and yet my wall has no TV for 2 weeks now been phoning and the poor lady keep saying "we have escalated the matter to the relevant department" as if I know those ppl for 2 weeks since the 4th of September been escalated hai suka Vodacom and Samsung promotion team your service sucks big time nxaaa sies
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Replies (2)
Samsung South Africa's replyOfficial
15 Sept 2025, 10:20Good day Samuel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply15 Sept 2025, 10:20
Official
Good day Samuel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
SP
Samuel P's updateReviewer Update
16 Sept 2025, 12:04Still no help this is poor from Samsung I have sent my particulars to Samsung and Vodacom for the second time now hey asking for them again because my application needs to be started all over again imagine for 2 weeks been waiting for a TV like a bought an airplane now again I must make an application imagine how many weeks again I must wait yohhhh hai shame
SP
Samuel P's update16 Sept 2025, 12:04
Reviewer Update
Still no help this is poor from Samsung I have sent my particulars to Samsung and Vodacom for the second time now hey asking for them again because my application needs to be started all over again imagine for 2 weeks been waiting for a TV like a bought an airplane now again I must make an application imagine how many weeks again I must wait yohhhh hai shame