FN
Fourie N

1 reviews | Active since Feb 2013

26 Nov 2015, 10:41

Samsung and Vodacom a dangerously useless.

I upgraded on 02 October 2015 and opted for the Samsung Galaxy S6. Two days ago I took a picture in the morning. The same afternoon I wanted to take a picture again and the image was blurry. I turned the phone around to see if the camera lens is maybe dirty. To my shock and surprise the camera's lens was gone! There was no lense at all!!<br> <br> I went to Vodacom Goldfiields Mall yesterday and they said I will have to pay for it since I damaged it. What????? My phone never fell and I have a good back and screen cover. I phoned Samsung SA and they said that it is not their problem or responsibility and I will have to pay for it myself. How dare they?? I have never been treated so unfairly before. And clearly Vodacom and Samsung forget that I, as a consumer, have rights. I would like to highlight the following from the consumer protection act:\Consumers are entitled to products in good quality and safe working condition. The producer

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Nov 2015, 11:54
Official
Hello vnajf,


This is to acknowledge receipt of your complaint.

The query is currently in escalation with our Voice of customer for further attention under reference number: ***.

A senior customer executive will contact you with further advise on the matter. We apologize for any inconvenience caused.


Regards
Samsung Team.