Samsung and TM electronics warranty service is pathetic

After buying a Samsung dishwasher I realised I had a clip that had broken that holds up the dishwasher rack. I had their service provider here in Durban, TM electronics come in and fix another issue with the Pump and they told me they'll come back with the clips once they have them. No show. Months had passed and I had another issue with the door latch. Once again I reported both issues and they came and fixed the door latch only this time telling me they had closed the previous issue about the small basket clips. Hereafter tm electronics now decided to tell me this isn't fixable under warranty and it's a cosmetic item and now quoted me for a entire new basket. Please tell me in what world a clip to hold up a basket for a dishwasher is a cosmetic item. It's crucial to the functioning of your damn product. We've been fighting back and forth with Samsung and TM electronics and I'm on my way to discuss this with the umbudsman. Thanks for the awful service and this is the final straw. I won't be buying another Samsung product if this is how you treat your customers.