Samsung and their useless items and service!!!!

I purchased a brand new Samsung front loader from Game Cresta in December of 2021. In the first week of January, we started hearing a very loud "thunking" sound and it would move around while the machine was either washing or spinning. I went to Game Cresta, who told me to contact Samsung because they cannot return after 7 days.

I contacted Samsung several times since then and I am still sitting with a damaged machine. The first time I contacted them I was asked if the machine was on a level surface to which I responded yes, I was transferred to a virtual call and the lady I spoke to suggested I move the machine because the space it was in was too small and it needed more room (which was absolute nonsense because I had it in a space designated for a water appliance), nevertheless we moved the machine and it still made the sound and moved around. I contacted Samsung again and they had the Nyathi Service centre come out to repair what they said was a damaged shock. A week or 2 went by and the machine started to make the same noise and move around again, I contacted Samsung again and they arranged for the Nyathi Service Centre to now come and collect the machine and have it assessed and fixed at the service centre (i was told it was the shocks again), despite the fact that I was inconvenienced for a week without a washing machine. The machine came back and was worse than before they took it in. I contacted Samsung AGAIN and they sent out a Samsung repair man and he said it was something that was not adjusted and he replaced the shocks for the third time in the space of 3 or 4 months. He also told me that the machine was not meant to be silent and the sound I was hearing was simply the rubbers (almost making it seem like I was overreacting). Again 2 weeks later the same thing. I have since then contacted Samsung numerous times, once I was told that they will not return the machine because it has been over 6 months and they cannot swop my machine and give me a new one and another time I was asked by a lady named Linda, who gave me her cell number to whatsapp her the video of what I was hearing because they couldn't understand what i meant and they needed proof that this was the case. I sent Linda the video over 3 weeks ago and I have still not gotten a response from Linda nor have I been contacted by Samsung.

This is pathetic!!! Samsung strung me along for months on end and now they tell me they can not pick up their piece of junk and replace it with a new machine. Samsung products are really up to **** recently, they are ridiculously priced they are not as reliable as they once used to be.