Samsung and their sly ways.

I bought/Upgraded to a Samsung Galaxy S22+ during the promotional period where you'd get a R2000 online Samsung voucher on the Samsung Members app. I already had a Samsung phone at this point. Once I had the actual S22+ the benefit dissapeared from the S22+. I contacted the Promotions department, sent proof of purchase did everything required. However, it seemed like a marketing strategy and everyone I spoke to had a different response. I've called all the different numbers I was given, sent to all the different emails I was given. Everything done correctly, yet, Samsung still refused, even pointing to their own terms and conditions of the promotion. This was in May of this year.

After pointing out that the promotion was still valid and having spoken to a manager, I quickly received the response quoted below but nothing came of it.

"Good day Clayton,

Thank you for contacting Samsung,

Kindly be advised that your query has been received and will be escalated and feedback will be provided as soon as it is available.

Apologies for the delayed response and any inconvenience caused.

Kind regard,

Samsung Promotions Team"

I still did not receive any follow up response to my emails. Samsung just uses these vouchers and benefits as a marketing strategy, maybe give away a few, but then flat out refused to honour their own terms and conditions in their promotions.