SAMSUNG AND THEIR POOR SERVICE

MY PHONE HAS BEEN IN FOR REPAIRS FOR THE PAST TWO WEEKS AFTER I WAS TOLD THAT IT WOULD BE READY IN THREE DAYS. I AM STILL WAITING FOR SAMSUNG TO CALL ME AND TELL ME WHEN IT WILL BE DELIVERED. THE PHONE WAS DROPPED OFF AT SAMSUNG IN 14TH AVENUE, ROODEPOORT JOHANNESBURG.THE SERVICE THERE IS EXTREMELY SLOW AND SECONDLY I HAVE BEEN CALLING SINCE LAST WEEK TO FIND OUT WHATS GOING ON AND NO ONE BOTHERS TO PICK UP ANY OF THE PHONES.THIS IS POOR SERVICE AT ITS BEST THE LEAST THAT SAMSUNG CAN DO IS UPDATE ME INSTEAD OF JUST KEEPING QUIET. NOT ON.