Samsung and the SSS CELLULAR vanishing repair men. Smoke and mirrors.

Samsung is great, their products are great but their choice of repair agents suck. SSS CELLULAR. It already ring warning bells just reading the company name. I had the absolute stupidity to buy a fridge freezer double door combo with all the bells and whistles from Josh, one facebook trader with lies in his soul. The fridge worked for one day then stopped, the 3 month warranty in the same class as unicorns and rainbows. He vanished with R5200 of my money. Said fridge is about 15 years old. I went to a Samsung store to get the name of the agents servicing their defective items. I duly made an appointment through their call centre. They came, observed, poked, prodded and hightailed it out of my home after informing me that somebody else worked on my 15 year old fridge so they won't touch it. WAIT. WHAT? I bought it second hand and now I am excempt from service by Samsung because it was serviced by unknown parties, the last probably the seller Josh that cut pipes and bypassed a gas leak? Since when is a repair centre appointed by a specific brand in a position to blow off a customer? I paid their substantial call out fee before they blew me off though. Calculating. And that in my book is theft. They refused to do the job. How can they charge a call out fee? I demand retribution in the form of a working fridge Samsung. Your Brand has been tarnished by your own employees. Fix this.