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Ozborn M
1 reviews | Active since Oct 2020
26 Oct 2020, 07:52
Samsung and Telkom Mobile you killing us.
Took a phone contract from telkom mobile for Samsung a30s after less than 3 months phone not charging and now they want me to pay R3868. Telkom mobile says its Samsung problem and they charge you a fee for you giving in the phone and rejecting the quote. Now they say it's negligence on my side. Iv spoken to many ppl who said they had similar problem where their phones. It did the same thing. Telkom Mobile and Samsung you guys pray on innocent ppl for self gain. Phone was in their repair centre for along time and in that time I was without a phone but mind you I still paid my acc to telkom mobile.
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Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
26 Oct 2020, 09:11Good Morning Ozborn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply26 Oct 2020, 09:11
Official
Good Morning Ozborn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
OM
Ozborn M's updateReviewer Update
26 Oct 2020, 09:58Can I have contact numbers please
OM
Ozborn M's update26 Oct 2020, 09:58
Reviewer Update
Can I have contact numbers please
OM
Ozborn M's updateReviewer Update
26 Oct 2020, 09:59With all due respect please don't use protocol on me by sending me this message, show me that you guys really care for ppl like us. Action speaks louder than words.
OM
Ozborn M's update26 Oct 2020, 09:59
Reviewer Update
With all due respect please don't use protocol on me by sending me this message, show me that you guys really care for ppl like us. Action speaks louder than words.
Samsung South Africa's replyOfficial
26 Oct 2020, 10:12I am truly sorry that your phone did not function as promised. I understand your disappointment, and apologize for any inconvenience that this may have caused.
I have acknowledged your concerns and forwarded them to the concerned department. Our team will get in touch with you to assist you further .^NM
I have acknowledged your concerns and forwarded them to the concerned department. Our team will get in touch with you to assist you further .^NM
Samsung South Africa's reply26 Oct 2020, 10:12
Official
I am truly sorry that your phone did not function as promised. I understand your disappointment, and apologize for any inconvenience that this may have caused.
I have acknowledged your concerns and forwarded them to the concerned department. Our team will get in touch with you to assist you further .^NM
I have acknowledged your concerns and forwarded them to the concerned department. Our team will get in touch with you to assist you further .^NM
OM
Ozborn M's updateReviewer Update
26 Oct 2020, 10:18Ok thanks. Please can you contact me with your details and rather not your initials. I would be greatly appreciative
OM
Ozborn M's update26 Oct 2020, 10:18
Reviewer Update
Ok thanks. Please can you contact me with your details and rather not your initials. I would be greatly appreciative
OM
Ozborn M's updateReviewer Update
26 Oct 2020, 11:15Thanks awaiting response
OM
Ozborn M's update26 Oct 2020, 11:15
Reviewer Update
Thanks awaiting response
Samsung South Africa's replyOfficial
27 Oct 2020, 07:11Good Morning Ozborn,
Your concerns have been duly noted, we have made contact with you and final response has been provided .
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted, we have made contact with you and final response has been provided .
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply27 Oct 2020, 07:11
Official
Good Morning Ozborn,
Your concerns have been duly noted, we have made contact with you and final response has been provided .
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted, we have made contact with you and final response has been provided .
Kind Regards,
SamsungZA
NM