1 reviews | Active since Aug 2011
Samsung and Mtn - false advertising and **** promotions
Purchesed a new Samsung S22 Ultra with Mtn specifically through their online channel in order to qualify for a promo they were running where I would receive a Samsung Galaxy Tab as a free gift. Advised that I would have to claim through the Samsung Rewards App. Went through the process (which was pain as no one had any idea about the promo) and received a notification that I could expect delivery in 7-14 working days... that was on 18 March 2022. I have spend hours on the phone with Mtn and Samsung with placing blame on the other. Eventually logged a call with Samsung where I was told I would receive feedback. To date, no feedback received. I have emailed with no feedback, when you call the support numbers, there is no answer. Shocking service from what you would expect to be a reputable company. I feel like I was conned into a new contract!!! Disgusted with both Mtn and Samsung.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM