Samsung and Makro lack of after sales service

Bought a Samsung 9kg front loader washing machine as well as a 40L Mirror finish microwave on 26 October 2024 from Makro Amanzimtoti. Within 13 months both Samsung appliances were severely faulty. The microwave was handed in at Makro on 21 November 2025 and we still await feedback from either Makro or Samsung on the progress of the repair. The washing machine was tended to on Monday, 8 December, however technicians could not resolve the issues and returned with more parts on Thursday, 11 December. The technicians failed to resolve the problems and left indicating that I should use the machine until Monday, 15 Dec and provide feedback. I sent a video on said day to the technician showing the severe noise and issues and he promised to return on the day. No one arrived. We are therefore still without a washing machine AND microwave and no answers as to when we can expect these appliances to function as required - not to mention Makro's complete lack of after sales service and assistance given that the items were purchased from them.

DO NOT PURCHASE SAMSUNG PRODUCT ESPECIALLY FROM MAKRO if you value after sales service and if you want the items to function properly for more than a year! I certainly have learnt my lesson.