IB
Ivor B

1 reviews | Active since Feb 2013

23 Aug 2018, 05:50

SAMSUNG AND MAKRO COLLUDE TO DECEIVE SA PUBLIC!!!!!!

FIVE WEEKS! Thats how long it has taken Samsung to give me the run around on fixing a dishwasher which is 5 months old. "Stock dumped in SA because it is badly designed and breaks regularly" not my words....the words of their own technician. "No parts in SA. We have to order them from overseas which can take another six weeks". LISTEN OUT COMPETITION COMMISSION! Why you should be interested is that Makro and Samsung collude to sell dumped stock into the unsuspecting SA Marketplace. Stock they cannot move in Europe.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply23 Aug 2018, 08:51
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

Samsung South Africa
Samsung South Africa's reply23 Aug 2018, 08:51
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

IB
Ivor B's update25 Aug 2018, 07:10
Reviewer Update
THANK YOU TO SAMSUNG. Since I posted my review, they have now miraculously found the part which was supposedly being imported and fixed the machine. Why it took 5 weeks and why I was repeatedly led down the garden path I will never know?