GM
Gomotsang M
1 reviews | Active since Jan 2023
23 Jan 2023, 13:25
Samsung and Incredible Connection
I bought a Samsung A53 at Incredible Connection Green Stone in December 2022, within 2days it stopped working and I was already home with no access to a store until the 10th Jan 2023... now it's the 23 Dec 2023 and am without a phone, I paid fully for this phone including insurance, today am without a phone and this is compromising my academic life and transport as I don't have a phone to download all required applications... Samsung and Incredible connection gave me a faulty phone and I am expected to wait for up to 21 working days for them to fix it while am being compromised.
Worst experience ever Worst customer service Faulty device
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
23 Jan 2023, 13:26Good day Gomotsang,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply23 Jan 2023, 13:26
Official
Good day Gomotsang,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
GM
Gomotsang M's updateReviewer Update
25 Jan 2023, 07:17I would appreciate some update on this matter... today its day 32 without a phone and as stated... this has compromised lots of areas in my life.
GM
Gomotsang M's update25 Jan 2023, 07:17
Reviewer Update
I would appreciate some update on this matter... today its day 32 without a phone and as stated... this has compromised lots of areas in my life.
Samsung South Africa's replyOfficial
25 Jan 2023, 10:50Dear Gomotsang,
Your concerns have been duly noted
Please note that further information has been provided to the Store/ Service Center to follow correct procedure.
The Store will be in contact with you to address your concerns accordingly.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
Please note that further information has been provided to the Store/ Service Center to follow correct procedure.
The Store will be in contact with you to address your concerns accordingly.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply25 Jan 2023, 10:50
Official
Dear Gomotsang,
Your concerns have been duly noted
Please note that further information has been provided to the Store/ Service Center to follow correct procedure.
The Store will be in contact with you to address your concerns accordingly.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
Please note that further information has been provided to the Store/ Service Center to follow correct procedure.
The Store will be in contact with you to address your concerns accordingly.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
GM
Gomotsang M's updateReviewer Update
25 Jan 2023, 17:30Samsung
I believe it is greatly unfair that you close this matter while I still do not have a phone and I do not even have a timeline on when I will get the phone?
Everyday without a phone compromises a lot in my life.
I saved up and paid up R8600 at a go for this phone with the expectations of having a smooth academic life, this has been compromised and my safety as I do not have a phone to download uber to go to and from work.
I am still very much unhappy and all information given to the store does not help me.
I believe it is greatly unfair that you close this matter while I still do not have a phone and I do not even have a timeline on when I will get the phone?
Everyday without a phone compromises a lot in my life.
I saved up and paid up R8600 at a go for this phone with the expectations of having a smooth academic life, this has been compromised and my safety as I do not have a phone to download uber to go to and from work.
I am still very much unhappy and all information given to the store does not help me.
GM
Gomotsang M's update25 Jan 2023, 17:30
Reviewer Update
Samsung
I believe it is greatly unfair that you close this matter while I still do not have a phone and I do not even have a timeline on when I will get the phone?
Everyday without a phone compromises a lot in my life.
I saved up and paid up R8600 at a go for this phone with the expectations of having a smooth academic life, this has been compromised and my safety as I do not have a phone to download uber to go to and from work.
I am still very much unhappy and all information given to the store does not help me.
I believe it is greatly unfair that you close this matter while I still do not have a phone and I do not even have a timeline on when I will get the phone?
Everyday without a phone compromises a lot in my life.
I saved up and paid up R8600 at a go for this phone with the expectations of having a smooth academic life, this has been compromised and my safety as I do not have a phone to download uber to go to and from work.
I am still very much unhappy and all information given to the store does not help me.