Samsung and gammatek sending out potentially ****** products as new

I am writing to express my profound disappointment with a recent purchase. I recently acquired a Watch Ultra, a product I had been anticipating for a long time , along with an upgrade for my wife. Upon receiving the watch, it was discovered that the device may have been compromised. The IMEI number on the watch was defaced, and the visible digits did not correspond with the IMEI number on the packaging. Furthermore, the watch was factory-locked to an unknown account, preventing setup. The watch originated from a sealed Samsung box, which I had opened. A local Samsung representative confirmed the watch had been tampered with, expressing disbelief that it was a new product, and suggesting it may be a ****** item. Evidence of an attempt to obliterate the IMEI number on the watch is apparent. This experience has resulted in significant frustration and a negative perception of Samsung. I am now awaiting a replacement with no timeframe given. I am deeply dissatisfied that this situation has occurred. Mtn have passed the blame onto gammatek and gammatek have passed the blame onto samsung while I sit without a product and no timeframe for resolution . As the customer this isn't my problem I am extremely disgusted with the customer service in the whole situation. The only person that actually seems to care about it is the poor sales lady that has had to deal with me and her service has been amazing . How long must I wait its already been a week and now how many more weeks must i wait . This is not my problem as I did nothing wrong other than ordering a watch but I am the one thats made to suffer while everyone passes the blame to the next person . So I am now holding damsung accountable as it came in a sealed samsung box and the imei number on the watch can clearly be seen to be scratched off. Why is this my problem send me a replacement then fight about who did it internally . I have been more than patient for a week