Samsung and Digital Planet, the *****.

I purchased a Samsung Cell phone via the FNB Online Device Store. I received the phone on the 11 December 2022. The phone worked fine until January 2023 , it started to display an audio fault. You could not hear the caller because the sound was very soft. I logged a service call and the phone was collected in February 2023 and returned on 1 March 2023. The fault was not repaired and my Sim Card was not returned. I logged another call on the 3 March 2023 and the phone was collected on the 14 March 2023. Today is the 23 March 2023 and up to now FNB and the service center, Digital Planet, has not contacted me to update me about progress on my repair. I also asked FNB to process a CPA claim on the phone. All the contact so far was made by me. Samsung sent me an SMS , on 20 March 203 , with a reference number, to tell them about their service. I called the Samsung call center and advised them that i still do not have my phone. They were SHOCKED. I was then told that the audio fault was repaired on the 18 March 2023. I emailed Digital Planet and received a reply stating that Management was discussing my issue. i emailed FNB and received a reply saying that they are waiting for Digital Planet to update them. I then received a call from Samsung and was NOT told that my phone was not faulty. In my opinion DIGITAL PLANET is a company of ******* and ***** and Samsung and FNB are playing follow the leader. Digital Planet stole my RICAed SIM Card and has the audacity to say that there isn't any fault on the phone. Do you think that I'll send a working phone back and forth while I have to borrow a phone? the saddest part is that FNB and Samsung just don't care.