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Stephanus E
1 reviews | Active since Feb 2021
22 Feb 2021, 12:32
SAMSUNG ALMOST 1 YEAR AGO!!!!! BAD SERVICE NOT RECEIVED A YEAR LATER. SAMSUNG GALAXY BUDS WITH S20 ULTRA.
So I got a new Samsung galaxy S20 ULTRA with my upgrade which I postponed to get the Samsung Galaxy S20 Ultra. So I got my brand new phone very excited. But now I have been nagging Samsung from 1/3/2020 for my galaxy buds I ought to receive because it was part of the deal at that time. It was after sooooo many times calling and nagging the one person said they will follow up and get back to me. I am still waiting for the get back to me Part!?!?!?!? AND IT'S NOW ALMOST 1 YEAR AGO!!!!!
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Samsung South Africa's replyOfficial
22 Feb 2021, 13:04 Good day Steph****,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply22 Feb 2021, 13:04
Official
Good day Steph****,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS