Samsung Aircon Breaks 23 months after Samsung installs it and they refuse to fix it!

When you buy a Samsung product, you are expected to pay a premium price for the Brand as you expect Samsung to produce quality. This rule is no longer applicable to Samsung, you can rather spend your money on a no name brand.

19/10/2015 I purchase a Samsung Aircon from Game Table View which included a Samsung installation voucher. The first installer never returns my calls, I escalate it and Samsung allocates a new installer.

In December 2015 the Samsung approved installer installs the machine. This was a shocking experience in itself and I did not trust his workmanship and I had to supply a plug and electrical cable for a basic back to back installation - unacceptable. I called to escalate, spoke to Portia who said Jacky would return my call. Jacky never did, but within minutes after my call they sms'd the installer to say he wont get paid as I complained. The installer called me to ask why and I explained why. To date, zero call from Samsung or this Jacky as they clearly don't care.

I only use the aircon in summer and at 4am on Tuesday 31/10/2017 the aircon burst down a waterfall of water onto my head and my bedding. On the 31st or the 1st I reported it to the manager at Game Table View, Kevin and sent him the proof of payment on the 2nd to please arrange with Samsung to have it fixed.

Samsung called me, never addressed or acknowledged my previous complaint or lack of service delivery from their side. All they focused on was the that I reported the problem 2yrs and 12 days after date of purchase and will not fix it under warranty. They ignore the fact that it is 22.5 months after their installers installed it and that they never contacted me after my complaint regarding the installer. Let me make it clear, I did not source the installer, they sold the product including installation, so it is their staff, outsourced or not, they represent and are paid by Samsung.

Game also tried to reason with them but they don't care. I don't pay Samsung prices for something that will last 22.5 months. Samsung clearly has no faith or pride in their product and I don't trust their installers, they not worth the certification they are given or maybe Samsung don't have quality standards regarding installation either.

On 15 November 2017 I got a call to rate my service experience, what a joke, I said I was not happy, the lady said she will escalate and someone will call me. Zero call to date....clearly a trend.

Buy Samsung if you want to pay too much for: Zero Service, Low Quality, Zero Customer Care and Samsung installers who have you hold the aircon while they weld the copper pipes!

I doubt this level of service would be acceptable by the Korean Head Office, but this is South Africa where Service and Product providers think they are doing us a favour when we expect quality and service!