MB
Ms B
1 reviews | Active since Aug 2015
10 Aug 2022, 10:50
Samsung Airbuds Promo - **** Part 2
Samsung called me after seeing my review on Hello peter. A gentleman told me there is a document he would email to me that will help me escalated query, and help me get Airbuds issue sorted... Only to find that when I actually read through the email, it's just a document that states Samsung will NOT be helping me at all, and that this is not their issue.
My next step will be to contact the CPA because I have never been mistreated in this manner & will not take it lightly.
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Samsung South Africa's replyOfficial
10 Aug 2022, 10:52Good day Ms Brown ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply10 Aug 2022, 10:52
Official
Good day Ms Brown ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM