Samsung Air Pods

I had decided to upgrade my contract after it had been on month to month for awhile and an mtn sales agent convinced me that S10+ was worth the upgrade as it came with airpods to the value of R3000, only after I signed the contract and the phone box opened was i told that I had to claim the airpods on Samsung rewards. when I asked how long would that take to be delivered, the guy told me they say 2-3 weeks but people received them in 10days he proceeded to say "if you have any issues just let the agent who helped you know and she will help you"........ TWO MONTHS LATER NO AIR PODS!!!! call the agent who helped me at mtn and she could be least bothered to assist me as she has made her sale. This is really unacceptable. I have made several calls to Samsung and I always get conflicting responses, one agent told me it's been sent to the courier and will be delivered in a weeks time, call 2weeks later and than I get told they have no stock and it has not been sent to the courier. I have been using Samsung for years but at this point i will not recommend them to anyone!!!!! If it was possible to give samsung customer service zero stars, I WOULD!!