1 reviews | Active since Mar 2009
Samsung Air Conditioners - worst buy ever!!!
<p>Had Samsung aircons installed in 2014 by company called Aircon Experts, 670 11th Avenue, Gezina, Pretoria. Have had nothing but problems since then. Aircons pack up after a few months, you ask them to come and inspect them - which can take anything up to 2 months. They say that I have jeopardised the "guarantee" because I didn't have them services on the correct date - they did not give me this information when they installed the units, of course. You then have to pay for a "services" and then the aircons pack up again after a few months. This has been going on since 2014. Aircons Experts provide the worst customer service I have ever experienced. These aircons cost us R50 000-00 to have installed and I wish I had gone with another company altogether. Atrocious service.</p>
Good day Ann .
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your VOC reference number: ***
Kind regards
Samsung SA
Good day Ann .
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your VOC reference number: ***
Kind regards
Samsung SA
