Samsung Agents highly unprofessional

30/06/15 I submitted my Samsung Galaxy Note 2 to Samsung Agents at Dion Wired Gateway as I was experiencing trouble with the phone screen scrambling n going blank. The lady that attended me with the aid of another gentleman did an assessment on my phone and said the phone was still under the 2 year warranty and that I wouldnt have to pay as there was no extensive damage on the phone except for minor scratches. She informed me that the process would take 5-7 days and that I would be notified when my phone was ready. 2 weeks went by and I started calling the Springfield branch and I kept being told that I would be contacted, which did not happen. The last time I called the branch I was told that my phone had been dented n showed that it had fallen which was the cause of what was happening to the screen. I then raised concern that there were no dents on my phone when they did the assessment and if they were they should have never raised to me that I wouldn't have to pay. I should have just been told that my phone was going in for assessment which was not the case. I further requested to speak to the manager who was the rudest person I have ever come across. 6 weeks and no phone.