SAMSUNG AFTER SERVICE BEYOND SHOCKING

I bought a new Samsung Dishwasher from Makro in December 2014 and have had nothing but problems with it since January 2015.<br> Samsung sent a technician out who returned the dishwasher to me one week later saying that there is nothing wrong with it!<br> About 2 months ago it started filling up with water again and doesn't dry anything - again! as per previously. We phoned Samsung again - who use a very bad customer service oriented company in Pretoria. I don't want the dishwasher repaired - I want a refund, I'm not sure what part of this Samsung don't understand as it has been a 'dud' since day one. I would rather go buy a brand that I know and trust rather than try a new Brand like I did - this is the last time I buy anything on special and anything SAMSUNG. The experience has been shocking.....<br> When speaking to the Customer service person on the Samsung line today, he cannot give me a supervisor number, he says the Complaints dept doesn't have a number - what kind of operation are you running there??<br> I am totally disgusted that anything takes so long to process. My reference number is ***.