Samsung After Sales Support/Service

<p>Good Day. My wife has bought a samsung dishwasher the end of August 2016 at Makro. The dishwasser does not dry properly or at all. Everyting is still very wet inside. We have logged a support call and the techinician has replaced the condensor.....machine still has the same problem. Spoken with the technician Brain again and send him fotos of it and he acknowledged that the system is faulty and that it need to be replaced. We have received a notification more than a week ago to supply the invoice so that the replacement can be released..........still no feebback at all. I have logged another support call today and they have promised to reply by today......?? Samsdung your after sales service is the worst that I have ever experienced. Reference number is ********** 349</p>