Samsung after Sales Servicing

I sent my Samsung 65 Inch Qled tv into one of the Samsung agents for a repair job now almost 3 months ago.. After paying for the repair they actually broke the screen completely was promised it would be replaced had to ask week on week for updates even got contacted by samsung agents with reference number *** who did their investigation on their end spoke to all parties involved and emailed me as my problem being resolved with he understanding of them replacing the unit with something either the same or better this was "resolved" by them on 10 October 2025 finally yesterday actually collected what they say is the replacement.. The replacement TV given back to me is just a standard entry level Crystal UHD screen basically the cheapest version you can get in the 4k Tv Range not even close to being better or equal to a qled version and to top it all off it even has issues with the display and must now go back to them.. 160km away one way