Samsung after sales service sucks!

I bought a Samsung dishwasher on 26/11/2021 through Hirsch online. The machine was delivered first week of January 2022. The new machine did not work and after almost a month after delivery the machine was repaired and we could start using the machine. Somewhere in April 2022the almost new machine started giving me a 4C error code. I called the Service Department of Samsung and three days later the agent im Mossel Bay phoned me and after a short discussion he said that he know what the problem was. On the 25 of April 2022 I got a confirmation that the part was ordered from Samsung SA. This morning I phoned the agent and they told me that they did not received the part yet! Phoned Samsung Service Department and spoke to Bubelo. The only answer he could tell me, was that they don’t have that part in stock. He promised me that he will come back today to give me an indication of when can we expect the part! It is just after 16:00 on Friday and Samsung again did not come back to me!