KS
Kyle S
1 reviews | Active since Sept 2011
08 Sept 2020, 20:41
Samsung after sales service is terrible.
I purchase a Note 20 Ultra and app**** for the voucher through the Samsung Members app as requested. The purchase happened on the 23rd of August. Since then I have contacted them numerous times to find out why I have not received my voucher or even an acknowledgement of the redemption of the voucher, To date no one has contacted me or even tried to assist me. All I ever get is, We can't help you, it is another sections problem or I will call you back (Last famous words).
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
08 Sept 2020, 20:45Good evening Kyle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
Samsung South Africa's reply08 Sept 2020, 20:45
Official
Good evening Kyle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
KS
Kyle S's updateReviewer Update
10 Sept 2020, 15:06Pathetic Samsung...… Once again empty promises..... 2 days ago you said "A senior customer service executive will contact you with further advice on this matter. " Guess what, i'm still waiting...… I cannot believe that your service executives are soooo busy. If they are, maybe you should look at how you run your business because obviously you are doing something wrong...
Ensure that you contact me today.
Ensure that you contact me today.
KS
Kyle S's update10 Sept 2020, 15:06
Reviewer Update
Pathetic Samsung...… Once again empty promises..... 2 days ago you said "A senior customer service executive will contact you with further advice on this matter. " Guess what, i'm still waiting...… I cannot believe that your service executives are soooo busy. If they are, maybe you should look at how you run your business because obviously you are doing something wrong...
Ensure that you contact me today.
Ensure that you contact me today.