Samsung after sales service Absolute *******

I reported my Dishwasher in July to the service desk. On the 30th August I chatted to Service desk agent that informed me that a exchange was booked on the 19th of August. They never called me and closed my ticket logged in July 2020.

I have made several calls to service center about the exchange of the dishwasher unit. I received a reference to go to Makro to collect a unit. Samsung never informed the Makro store, they were not aware of the exchange. The Samsung store agent try to assist, but after hour in the store Makro says he cannot receive approval from Samsung. I exit the store.

A week later i called the call center I got the same message that they will call the Makro store, did not happen. The Samsung in store agent promise to resolve but I quickly realized it’s a Samsung head office issue because the guys on the floor was really trying to resolve.

On the 28th of September 2020 I spend an hour on the call with Samsung Agent trying to resolve my matter - she failed poor soul. It’s so easy to get lost in a big pond. They contacted Makro to resolve but Samsung still did not resolve the matter, they did not approve the Credit Note for the exchange. Well Samsung - Customer Service is our priority my foot. I feel like I’m at the bottom of your list.