cF
craig F
1 reviews | Active since Dec 2012
21 Nov 2019, 11:13
Samsung After Sales Service
On the 1/8/2019 I placed a call to Samsung trying to get my fridge repaired. Eventually a technician was dispatched. I was informed that the fridge is obsolete and therefore the parts to repair are not available. The fridge is 3 years old and cost 25k. I would not. Case Number: ***
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
21 Nov 2019, 11:38Good day Craig
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply21 Nov 2019, 11:38
Official
Good day Craig
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
21 Nov 2019, 11:49Good day Craig
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply21 Nov 2019, 11:49
Official
Good day Craig
Herewith your reference number:
***
SamsungSA:^LZ
cF
craig F's updateReviewer Update
19 Feb 2020, 15:54And the saga continues, Its is now 19/02/2020 and the part has finally arrived at service center.
Samsung VOC offered me depreciation, then came back with the following response.
Samsung VOC offered me depreciation, then came back with the following response.
Good Day Mr. Fidler,
I trust this email finds you in good health.
Please not that my exchange department have confirmed that your fridge model has been discontinued with no replacement, meaning that we are unfortunately unable to offer depreciation.
We need to wait for the part to arrive.
Kind regards,
Shawn D Mazibuko "
Requested as to the exact date when the fridge was obsolete, nothing as of yet.
I am now at the point of not wasting anymore of my time, energy and finances on pursuing this. I will however vote with my wallet and refrain from buying Samsung products, furthermore I will actively discourage consumer from purchasing.
Requested as to the exact date when the fridge was obsolete, nothing as of yet.
I am now at the point of not wasting anymore of my time, energy and finances on pursuing this. I will however vote with my wallet and refrain from buying Samsung products, furthermore I will actively discourage consumer from purchasing.
cF
craig F's update19 Feb 2020, 15:54
Reviewer Update
And the saga continues, Its is now 19/02/2020 and the part has finally arrived at service center.
Samsung VOC offered me depreciation, then came back with the following response.
Samsung VOC offered me depreciation, then came back with the following response.
Good Day Mr. Fidler,
I trust this email finds you in good health.
Please not that my exchange department have confirmed that your fridge model has been discontinued with no replacement, meaning that we are unfortunately unable to offer depreciation.
We need to wait for the part to arrive.
Kind regards,
Shawn D Mazibuko "
Requested as to the exact date when the fridge was obsolete, nothing as of yet.
I am now at the point of not wasting anymore of my time, energy and finances on pursuing this. I will however vote with my wallet and refrain from buying Samsung products, furthermore I will actively discourage consumer from purchasing.
Requested as to the exact date when the fridge was obsolete, nothing as of yet.
I am now at the point of not wasting anymore of my time, energy and finances on pursuing this. I will however vote with my wallet and refrain from buying Samsung products, furthermore I will actively discourage consumer from purchasing.