SAMSUNG after sale sucks

I bought a samsung note 4. My kids broke the screen.Samsung has a free screen repair. I booked my fone in on the 11/05/2015. I went back to check on the my fone after 4WEEKS TO MY SUPRISE I WAS TOLD MY FONE IS NOT GONNA BE FIXED FOR FREE AS IT WAS A GREY UNIT,so R2,155.46 had 2 b payed before the fone is fixed. I then took it up with Telkom whom i bought the fone from. Today i recieved a call from telkom onforming me that samsung made a mistake the grey unit was not my fone. My biggest problem is this Samsung does not even bother to call me and inform me abouy this.i have been out of a fone for five weeks now thanks to incompetant samsung staff.<br> <br> Every company that does not value their customers looses the customers as i have decided to stay away from any samsung products if this is the kind of service they offer. It is ridiculous to say the least.