mZ
morne Z
1 reviews | Active since Apr 2024
08 Apr 2024, 14:58
samsung after sale service stinks
2 weeks ago my samsung fridge that i purchase 5 years ago stoped making cold, i contacted the samsung callcentre who put me in contact with MM APLIANCES IN RIVONIA , I RECEIVE A INVOICE FOR R 870 wich i had to pay upfront before they would come and have a look m paid the money and they came a week later today only to tell me that the compressor needs replacing , i called Samsung as the compressor has a 10 year warranty and was told because i removed the huge warranty sticker on the front of the door ( Mirror door ) my warranty lapsed . i have a case no *** .
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Replies (4)
Samsung South Africa's replyOfficial
08 Apr 2024, 14:59Good day Morne,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply08 Apr 2024, 14:59
Official
Good day Morne,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
mZ
morne Z's updateReviewer Update
08 Apr 2024, 15:03thank you for the quick reply , i have asked also when i called that someone please call me
mZ
morne Z's update08 Apr 2024, 15:03
Reviewer Update
thank you for the quick reply , i have asked also when i called that someone please call me
mZ
morne Z's updateReviewer Update
08 Apr 2024, 21:33Samsung customer service is shocking. R870 call out fee paid in advance for 2 techies to come out and spend about 2 minutes to tell me the compressor on my fridge was broken.
I HAD called Samsung to report my compressor was broken.
Now comes the joke, because when I bought my fridge I removed the huge sticker on the front of my fridge, the 10 year warranty on the compressor falls away.
The call centre consultant Amisha Mbhele is adamant that the sticker has to remain on the front of the fridge for the compressor warranty to be valid.
Seriously Samsung this has to be a joke ***
I HAD called Samsung to report my compressor was broken.
Now comes the joke, because when I bought my fridge I removed the huge sticker on the front of my fridge, the 10 year warranty on the compressor falls away.
The call centre consultant Amisha Mbhele is adamant that the sticker has to remain on the front of the fridge for the compressor warranty to be valid.
Seriously Samsung this has to be a joke ***
mZ
morne Z's update08 Apr 2024, 21:33
Reviewer Update
Samsung customer service is shocking. R870 call out fee paid in advance for 2 techies to come out and spend about 2 minutes to tell me the compressor on my fridge was broken.
I HAD called Samsung to report my compressor was broken.
Now comes the joke, because when I bought my fridge I removed the huge sticker on the front of my fridge, the 10 year warranty on the compressor falls away.
The call centre consultant Amisha Mbhele is adamant that the sticker has to remain on the front of the fridge for the compressor warranty to be valid.
Seriously Samsung this has to be a joke ***
I HAD called Samsung to report my compressor was broken.
Now comes the joke, because when I bought my fridge I removed the huge sticker on the front of my fridge, the 10 year warranty on the compressor falls away.
The call centre consultant Amisha Mbhele is adamant that the sticker has to remain on the front of the fridge for the compressor warranty to be valid.
Seriously Samsung this has to be a joke ***
Samsung South Africa's replyOfficial
09 Apr 2024, 11:04Good day Morne,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution team who will contact you to resolve your complaint.
Kind Regards,
SamsungZA
:^NM
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution team who will contact you to resolve your complaint.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply09 Apr 2024, 11:04
Official
Good day Morne,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution team who will contact you to resolve your complaint.
Kind Regards,
SamsungZA
:^NM
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution team who will contact you to resolve your complaint.
Kind Regards,
SamsungZA
:^NM